PROBLEMS ORDERING?:
If you are having problems ordering, such as being unable to add multiple items to your shopping cart, please check your browser security settings and make certain that cookies are enabled.

---

PAYMENT:
We accept Visa, Mastercard, American Express, Discover, money orders and pre-printed personal checks. Only credit cards can be accepted for on-line ordering. Personal checks must be drawn on a United States bank.

FOREIGN ORDERS:
All amounts are in U.S. Dollars. All videos are available only in NTSC format.

SHIPPING:
We will ship anywhere on the planet. All orders are usually shipped within 24 to 48 hours. Most orders are shipped the same day they are received. Orders are usually shipped via first class mail. When ordering more than one video we will ship via Priority Mail.

SHIPPING CHARGES FOR U.S:
$5.00 for one VHS tape / $5.00 for one DVD.
$3.00 for each VHS tape / $3.00 for each DVD when ordering more than one.

SHIPPING CHARGES FOR CANADA:
$5.00 for one VHS tape / $5.00 for one DVD.
$5.00 for each VHS tape / $5.00 for each DVD when ordering more than one.

SHIPPING CHARGES FOR FOREIGN ORDERS:
$9.00 for one VHS tape / $7.00 for one DVD.
$9.00 for each VHS tape / $7.00 for each DVD when ordering more than one.

All foreign orders are shipped individually and without labels. All packages are hand written and all paperwork is mailed separately from the order.

EXPRESS SERVICE:
If you are in a hurry, we can express your order to you via Federal Express Overnite; Next Afternoon; or 2 Day service. We also offer UPS next day or 2 day service. These services cost additional and will be billed to you at our cost. Express order requests must be received prior to 2:00 p.m., Pacific Coast time.

BACK ORDERS:
There are none. We duplicate everything in house and keep all of our titles in stock.

RETURNS:
Can-Am will not accept returns for any reason unless the video is defective or the incorrect item was sent to you in error. In the event this should happen please contact our customer service department for assistance, and we'll be happy to correct your order. Dial (213) 427-2400 or fax (213) 427-2405 or e-mail: custserv@can-am.com

CUSTOMER SERVICE:
The Customer Service desk is staffed Monday thru Friday from 9:00 a.m. to 5 p.m. Pacific Coast time. We are available to assist your inquiries. Dial (213) 427-2400 or fax (213) 427-2405 or e-mail: custserv@can-am.com

MAILING LIST CONFIDENTIALITY:
For the ever-increasing number of new names on the Can-Am Mailing List, be assured that your name, address, telephone number, and purchasing record are maintained in strict confidence. Can-Am does not lend, sell, or trade mailing list names to any person, or any business, for any reason. Even Can-Am staffers are denied coded access to your personal information. We guarantee it!